At Her Storie, we strive to provide a smooth and hassle-free shopping experience. We offer size exchanges on eligible products, provided the items are unused, unwashed, with original tags and packaging intact. In case you receive a damaged or defective product, you must notify us within 48 hours of delivery with clear images for review. Once approved, exchanges and replacements are processed within 15 working days. Please note that we do not offer refunds or store credits. For any assistance, feel free to contact us at support@herstoriebybhawna.com